SITHGAM022 Provide responsible gambling services

Liquor & Gaming NSW Approved Training Provider #CCR10000169

Classroom. Certificate on the Day. International Students Welcome.

Why a classroom course is faster:

Save time and stress.
Get a job straight away.
No Online Learning.
No loading videos for marking.
No emails to asessors.
No waiting for reply emails from assessors.
No waiting days for your certificate.

Level 4, 10 Quay Street, Haymarket 2000 (Next to Central Station) - Reception Ground Floor Open 8am to 5pm.

SITHGAM022 Provide responsible gambling services

Recent Changes

Liquor and Gaming NSW (L&G) is the regulator of RSA/RCG courses in NSW. They have recently changed the rules governing the way they issue RCG competency cards. Now you will need to do the course with an approved training provider (like CBD College) and then afterwards, do an additional 25 multiple choice questions. You will be notified by L&G by text or email after your class and once this assessment is complete, you will be issued with an Interim Certificate. You will then be able to apply for your competency card at a Service NSW centre.

Level 4, 10 Quay Street, Haymarket 2000

Liquor & Gaming NSW Approved Training Provider #CCR10000169

It is a requirement of the Gaming Machines Act 2001 for proposed hoteliers, secretary managers and staff who will have gaming machine related functions to have completed the NSW Provide responsible gambling services course (RCG).

The SITHGAM022 - Provide responsible gambling services competency is the foundation for mandatory training on responsible gambling for new hoteliers, secretary managers and gaming-related staff.

This course is conducted over a minimum of six hours. There are no exemptions from this course.

RCG training undertaken interstate is not recognised in NSW.

Cost $149 (usually $249 - save 40% - Autumn Special)

Package Deals: click below for details:

English Language Skills Required - please note

Excellent spoken English is needed for in-class role plays to provide complex information on RSA laws in a way that is easily understandable for customers. Students need to speak firmly and clearly in role plays involving intoxicated customers in a manner that de-escalates conflict.

Excellent written English is needed for written assessments completed in-class. Students need to write complex information in written assessments.

Excellent reading and comprehension skills are necessary to navigate Student Course Notes, policies and procedures documents and to take in information as the trainer progresses through the training materials.

Prior Knowledge

No prior knowledge is required.

Course Times

Our classes run from 8.45am to 3.15pm. We run classes every week of the year.

Who can Enrol

Anyone who has never previously held a competency card or whose competency card has been expired for more than 28 days. (On the other hand, if you are simply renewing, click here.) Student visa holders can enrol.

Course Outcomes

For RCG course participants you will receive :

Liquor & Gaming NSW interim RCG Certificate
Nationally Recognised Statement of Attainment
Plastic wallet size card (will be mailed by Liquor & Gaming NSW)

How will I be assessed?

In class, you will be assessed by written questions across 7 Modules and 2 x role plays. You need to get 100% in your written questions, with two oppportunities to resubmit answers. You are highly encouraged to read the Course Handbook prior to attendance (link provided in course confirmation). In the role plays, you will need to demonstrate each of the criteria provided to you on the day of the training.

There is also a separate, 30-question multiple choice assessment administered by Liquor and Gaming NSW. Details on how to access this assessment will be given by Liquor and Gaming within 24 hours of your course with CBD College.

Where do I go to attend the course?

CBD training rooms in Sydney are located in the heart of the city across from Central Station.

Exact address: Level 4, 10 Quay Street, Haymarket 2000

What do I bring?

Candidates must bring one form of original photo ID on the day of the course (passport, Australian Drivers License or RTA Proof of Age Card).

Cancellation policy

We are unable to refund monies for students who do not turn up for classes or decide at a later date after booking that they do not want to attend. Changes to class times are allowed, but not within 48 hours of the class commencing.