By accepting the terms and conditions at the time of enrolment, CBD College Pty Ltd (RTO 91399) deems this to be a Training Agreement between the student and CBD College.
Following acceptance of the terms and conditions at enrolment, CBD College warrants to complete the training and/or assessment once a student has commenced study in their chosen qualification so long as the student remains in their cohort or short course and complies with all assessment requirements.
CANCELLATION AND REFUNDS
Coffee, First Aid, Whitecard, RSA and RCG courses:
We are unable to refund monies for students who do not turn up for classes or decide at a later date after booking that that they do not want to attend. Changes to class times are allowed, but not within 48 hours of the class commencing.
Cert IV TAE, Cert IV WHS, Dip WHS, Adv Dip WHS, LLN courses:
Where CBD College cancels a class:
Students are entitled to a full refund or transfer of funds to a future training program.
Where a student wishes to cancel a booking prior to course commencement (face to face courses):
For students who decide after booking that they do not want to attend, we do offer a refund of the course fee less $499 (LLN face to face refund is $199). A refund of this kind, however, will not be granted if the cancellation occurs within 7 days of course commencement. Students who wish to make a cancellation within 7 days of course commencement will not be eligible for any refund. Changes to class times are allowed, but not within 7 days of course commencement.
Where a student requests a refund after course commencement:
Once students have commenced a training program/workshop and program materials have been dispatched, no refund is available to those who choose not to finish the program, competency and/or unit unless exceptional circumstances have occurred to prevent the student doing so (in which case, we may consider a refund of the course fee less $499). CBD College cannot accept any responsibility for changes in personal circumstances or work commitments which result in non-completion of a program.
RSA AND RCG RENEWALS
CBD College is not able to offer any course to renew an existing RSA and/or RCG competency card, although it is still able to enrol a person with existing certification in another course. In this situation you must not enrol if you have a current RSA and/or RCG endorsement on your competency card or if your endorsement has been expired for less than 28 days. If you are in these categories, please be advised that by completing the course, your endorsement will not be renewed. In agreeing to these terms and conditions you agree that by completing this course, you understand that your relevant RSA or RCG competency card endorsement will not be ‘renewed’ when applying to complete the course.
Ongoing support can be obtained by calling CBD College on 1300 366 218 or by emailing firstname.lastname@example.org. Where necessary, trainers can make themselves available to meet with students.
Please discuss any special needs issues which may affect your training and assessment with the instructor prior to attending. Candidates with special needs are advised to email email@example.com prior to booking so that reasonable adjustments to training and assessment can be contemplated.
LANGUAGE, LITERACY AND NUMERACY
Coffee / First Aid Students/Whitecard/RSA and RCG Students
Students will need to be able to follow and recall instructions and information provided by the trainer so that they can complete activities that will be assessed. The activities will include demonstrating practical skills competently and recording answers to written questions. With First Aid, these written questions are asked via a pre-course online workbook and also via multiple choice questions given in class. In the case of Coffee, written questions are asked via multiple choice questions, true/false questions and short answer questions given in class.
All Other Courses
· There are underlying skill requirements of the TAE Training and Education Training Package and BSB Business Services Training Package units.
· Candidates are advised that they will need to possess effective language, communications and interpersonal skills and have the ability to write a range of documentation
· Candidates will also be expected to read and interpret training packages, develop and document learning programs, present information, use technology and prepare various records and documents. Furthermore, cognitive skills in planning, research, interpretation, analysis and synthesis form part of the skills requirements of many units.
· Candidates with special needs are advised to email firstname.lastname@example.org prior to booking so that reasonable adjustments to training and assessment can be contemplated.
· Where a student has an identified need for assistance with language, literacy or numeracy, CBD College’s trainers and assessors will endeavour to provide this assistance directly.
· Students will need to complete online learning as part of this course and will therefore have to be computer-literate.
Whitecard/RSA and RCG Students
· No computer skills are required for this course.
First Aid Students
· Students will need to complete online learning as part of this course and will therefore have to be computer-literate.
· A laptop with Microsoft Office installed is essential for this course (Microsoft Office 2007 or later version for PC, Office 2010 version for Mac).
· All assessment documents are written in Microsoft Word.
· TAE students will also need to be able to use PowerPoint, which is included in Microsoft Office. Students will need to be competent using these programs.
· It is essential that if you do not know how to use these programs that you seek tuition before your course commences. The laptop needs to be Wi-Fi enabled so that you can access the internet wirelessly from the training room using our Wi-Fi connection. You will be required to bring a laptop on every day of the course.
For ABS Accredited 5 hr, Barista Basics 3 hr and Master Barista 5 hr students, if you have fulfilled all of the requirements of the course and have been deemed as competent, you will receive a nationally recognised Statement of Attainment from CBD College on the day of the course (3 hr ABS students do not receive a nationally recognised Statement of Attainment).
First Aid Students
If you have fulfilled all of the requirements of the course and have been deemed as competent, you will receive a nationally recognised Statement of Attainment.
All Other Courses
After you have submitted your assessments and have been deemed Competent, you will receive a nationally recognised Record of Transcript and Certificate issued by CBD College Pty Ltd.
ACCESS AND EQUITY
We do not discriminate against any individual on the basis of race, colour, sex, or religion.
All students are treated equally. Our instructors will assist and support students where appropriate, especially those students with language, literacy, or physical disabilities, as long as the nature of the disability does not preclude them from completing the training and assessment. We do not tolerate discriminatory behaviour from students in any of our classes.
Any issues or questions raised regarding access and equity can be directed to the CEO.
1. All formal complaints must be received in writing. Complainants must use the CBD College Complaints Form. This can be obtained by emailing email@example.com or by clicking here.
2. CBD College will acknowledge receiving the complaint form within 3 working days of a student emailing it back to the email stipulated on the CBD College Complaints Form.
3. National Training Manager investigates complaint.
4. Following completion of an investigation, the CBD College Complaints Form will be emailed back to the complainant containing a written outcome provided by National Training Manager.
APPEALING THE OUTCOME OF A COMPLAINT
If a complainant is not satisfied with the outcome of the investigation, a complaint appeal to the CBD College Chief Executive Officer (CEO) can be undertaken.
1. Appellant to forward CBD College Complaints Form containing the written outcome provided by National Training Manager along with reasons for the appeal to firstname.lastname@example.org
2. A written outcome will be provided by the CBD College Chief Executive Officer (CEO) following completion of an investigation.
3. An appellant not satisfied with the written outcome provided by the CBD College Chief Executive Officer (CEO) may complain to ASQA using their online complaint form (www.asqa.gov.au)
APPEALING ASSESSMENT RESULTS
All students have the right to appeal any decision made if they:
believe that the assessment is invalid;
feel that the process was invalid, inappropriate or unfair.
Before making a formal appeal we encourage students to discuss the matter directly with their assessor. In the event that the issue regarding the student assessment is not able to be resolved in the above manner, the following procedure is to be followed:
1. All formal appeals must be received in writing. Appellants must use the CBD College Appeals Form. This can be obtained by emailing email@example.com or by clicking here.
2. CBD College will acknowledge receiving the appeal form within 3 working days of a student emailing it back to the email stipulated on the CBD College Appeals Form.
3. CBD College will appoint a representative from the CBD College management team to work with an independent assessor from CBD College to examine the appeal and make a decision.
4. Following completion of an investigation, the decision will be emailed to the appellant.
5. An appellant not satisfied with the written outcome provided by the CBD College Chief Executive Officer (CEO) may complain to ASQA using their online complaint form (www.asqa.gov.au)
CBD College is committed to providing confidentiality to and protecting the privacy of its students.
We will not provide student personal or training information to unauthorised third parties unless prior written permission has been received from the individual.
Through the processes of providing training services, CBD College may be requested to provide details to governing authorities of the training programs. These authorities include the Department of Education and Communities, Australian Apprenticeship Centres and the Australian Skills Quality Authority.
CBD College may also provide information to the training student’s employer, where applicable.
CBD College is committed to maintaining our adherence to the Privacy Act as governed by the Australian Commonwealth and State Governments.
We guarantee that we will not sell personal information to any third party.
You have the right to access your personal information, subject to certain exceptions provided for in the Privacy Act. If you require access to your personal information, please contact the CEO or Administration/Accounts Manager. For security reasons, you may be required to put your request in writing and will be required to provide proof of your identity. An Access to Records Form is available for this purpose.
LAWS AND LEGISLATION
All personal information that Our Organisation collects is protected by the Privacy Act 1988 (Privacy Act). Information about the Act can be found on the website of the Office of the Australian Information Commissioner (OAIC). Under the requirements of the Information Privacy Principles in the Privacy Act, Our Organisation is committed to protecting the privacy of your personal information.
WHAT INFORMATION DO WE COLLECT?
Our Organisation must collect personal information as part of your application process for training. This information may be of a personal nature and can include details of educational background, employment history, and current employment status, and language, literacy and numeracy skills. The purpose of this information is to allow the staff of Our Organisation to develop effective training and assessment programs, according to the needs of each individual. The requested enrolment application information conforms to the AVETMISS (Australian Vocational Education & Training Management Information Statistical Standard) requirements, which all students are required to provide when enrolling. The personal information gained during the enrolment process will not be used for marketing purposes.
WHAT DO WE USE THIS INFORMATION FOR?
The purpose of collecting personal information during the enrolment process is to allow the staff of Our Organisation to develop effective training and assessment programs, according to the needs of each individual. This will enable you to enrol and obtain your qualifications.
HOW DO WE STORE THIS INFORMATION?
Our Organisation is required to keep your records for compliance with the Australian Quality Training Framework (AQTF) and the Standards for Continuing Registration (SRN) . All reasonable steps are taken to ensure that information collected is kept secure and confidential. Our web environment, Virtual Learning Environment and databases are protected from unauthorised access using current technologies. You should be aware that there are inherent risks associated with the transmission of information via the Internet. For those who do not wish to transmit specific information across the Internet, the Framework provides alternative ways of providing information. For example, forms may be printed and lodged by facsimile transmission or post.
WITH WHOM DO WE SHARE YOUR INFORMATION?
Our Organisation will not sell, share, rent or otherwise provide personal information to others, including people in your workplace or spouses, without your written consent. If you are under the age of 18 years your personal information, attendance details, progress and results may be disclosed to your parent/guardian. Personal information collected as a result of your enrolment will be disclosed to authorised departmental officers of State and Commonwealth Government authorities and agencies for general student administration, vocational education and training administration and regulation, as well as departmental planning, reporting, communication, research, evaluation, auditing and marketing. The privacy statement for the Department of Education Employment and Workplace Relations (DEEWR) can be found at www.deewr.gov.au
COLLECTION AND USE OF SITE VISIT DATA
Our Organisation does not collect or record personal information, other than that you choose to provide through online enrolment requests form, or events registration. Two types of online data is collected: Visitor logs and statistics so that we know how busy our site is; and Information provided by users through feedback forms on this site. If you complete a feedback from, we will collect your first and last name, organisation (if applicable), and email address.
PAYMENT PROCESSING AND CREDIT CARD INFORMATION
The site you are visiting has been enabled for secure credit card payments processing using SecurePay. All payment pages served by this website are secured by our own SSL certificate.
PCD DSS COMPLIANT
Your credit card details are passed directly to the merchant's bank without ever being stored on either their system or this website. At no time does this site handle your money because the transaction is between you and the merchant's bank. This website securely facilitates the transaction, protecting both you and the merchant and providing detailed reporting and invoice tracking numbers. If you wish to know more about the payment processing, please click on Contact Us.